Terms & Conditions

These terms and conditions relate to Spark Inc Limited

We make every effort to update information that is contained on this website. neither the Website Owner nor any third party, data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) (“information”) and shall not be bound in any manner by any information contained on the website. No information shall be taken as advice any information/descriptions are offered purely for information purposes only. You rely on the information contained on this website at your own risk. This website should not be used as a replacement for advice. If you find an errors on this site please let us know via the contact page.

By placing an order with us you adear to these terms & conditions.

Goods

Goods and Services are available only to individuals who we, in our discretion, consider eligible. The eligibility criteria include, those whose applications are acceptable to us and those who are residents in the UK. Our products are only available to individuals who are 18 years old or over and by ordering you confirm that you are 18 years old or over.

Delivery

We do not store credit card details nor do pass on any details to any 3rd parties.

Once you have placed an order, if we are unable to ship any part of it, we may at our sole discretion, either send you part of the order that is in stock or remove item(s) from the order.

It is your obligation to enter the correct delivery address at the time of ordering. If you enter the wrong address, we are not obliged to resend the order to the correct address at our expense. The delivery address cannot be changed once the order has been shipped. All deliveries are estimated dates only and not guaranteed unless otherwise stated. Orders placed before 5pm are sent the same day on the service you choose. 

Please note that next day delivery does NOT include Saturday or Sunday and orders placed after 5pm on Friday and the weekend will not be despatched until Monday.

We reserve the right to charge extra fees to deliveries falling outside the standard royal mail prices.

We offer no guarantees on delivery times unless otherwise stated.

In order to confirm that an order shipped via post has been lost, we must wait 15 working days before we can submit a Lost parcel request with Royal Mail. Most lost items are located within the postal system within this period of time. If your item is lost or undelivered, you should contact your local Sorting Office to see if they are holding the order, having already tried unsuccessfully to deliver it to you.

We will not be held responsible for lost parcels caused due to an incorrect delivery address entered by the customer.

Our next day delivery does not guarantee next day delivery. In the event of the parcel not being delivered next day, delivery charges will not be refunded.

At peak times, especially around Christmas and Public Holidays, and during bad weather, deliveries may take longer than normal to arrive.  Although we will assist you in any way we can, we cannot be held responsible for any delays experienced.

Returns and Exchanges

It is your responsibility to contact Spark Inc by email or phone to advise us of your intention to return or exchange any item(s) within 7 days of receipt. After this date, it falls solely within the discretion of Spark Inc if a return or exchange will be accepted. Once notified, all unused items should be received at Spark Inc within 30 days from the date of notification for this condition to apply. We highly recommend that items are returned via a Recorded Delivery service as we do not accept responsibility for items lost in the post. It is your responsibility to ensure the goods are  packaged adequately to ensure that they are not damaged during return transit.

 

Return of faulty or damaged items

Faulty items will be accepted up to our 30 day warranty. This does not affect your statutory rights.

It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. We will not issue a return or exchange unless the item(s) are in a reasonable condition upon return.

Once we receive the returned items  please allow a further 14 days for a replacement to be resent.

Failed Deliveries

If you are not available to receive your items and they are returned to us we will charge £5 restocking fee if you decide not to have the items re-delivered.

Refunds

Any refunds due back to you will be refunded via the same means as when the order was placed and by no other methods.
If you used a debit or credit card to pay via Paypal, any refund will also be processed by Paypal. Please allow 14 days.

External Links

External links may be provided for your convenience, but they are beyond the control of the Spark Inc and no representation is made as to their content. Use or reliance on any external links and the content therein provided is at your own risk. When visiting external links you must refer to that external website’s terms and conditions of use. Please contact us if you would like to link to this website or would like to request a link to your website.

Warranties

We want you to be happy with your purchase so we offer a standard 30 day warranty on all our products.

Disclaimer of Liability.

The Website Owner and its directors, shareholders and associated persons shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party, as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

Use of the Website.

The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Great Britain). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website.

Agreement

These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website. In the unlikely event that an incorrect price is shown on our website, we reserve the right to abstain from fulfilling the order at that price. You will of course be notified, and at which point you will be informed of the correct price, and given the choice to proceed with the order. You agree that your order is an offer to buy the Products under these Sales Terms. All orders must then be accepted by us. We may choose not to accept abnormal orders and orders which are not placed in good faith. Voucher code offers are open to the public only and Spark Inc reserve the right to cancel any order to anyone believed to be representing a trade buyer or retail establishment. Our concentrates are for personal use only and not for commercial re-sale without our express written permission. After having received your order, we will send you an order confirmation email with your order number and details of the items you have ordered. Please note that the Order confirmation email is not an acceptance of your order. Acceptance of your order and the formation of the contract of sale between Spark Inc and you and will not take place unless and until you have received an email confirmation of your order being despatched. Please note that Spark Inc reserves the right to cancel your order at any time before you receive your ordered items.

 

 

 

Applicable laws

Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

Accessing the Site

We cannot guarantee that the Site will operate continuously or without interruptions or be error-free. You must not attempt to interfere with the proper working of the Site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt the Site or any computer system, server, router or any other internet-connected device. We cannot and do not guarantee or warrant that any content of the Site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the safety and reliability of data input and output. We do not accept liability for any losses or claims arising from any inability to access the Site or any failure to complete a transaction.

Data Protection

Our policy is that we will not pass or sell on any customer details we collect to any third party.

Credit card details are entered on a secured page and they are transferred using SSL technology

Descriptions

The descriptions and pictures on the website are a guide to the style and look of our products. We try to make them as accurate as possible but cannot be held responsible for minor differences.